This Privacy Policy explains how 916kiss collects, processes, stores, and protects the personal data of Members and visitors. By using the 916kiss platform, you consent to the practices described in this Policy.
916kiss collects personal data necessary to operate a licensed online gaming platform — account registration details, payment information, identity verification documents, gaming activity records, and technical data. We do not sell personal data to third parties. We retain data for as long as required by our gaming licence obligations and applicable law. You have the right to access, correct, and request deletion of your personal data subject to legal retention requirements.
1.1 This Privacy Policy is issued by 916kiss ("we", "us", "our"), the operator of the online gaming platform accessible at https://916kiss.co. 916kiss operates under an international gaming authority licence and is subject to the data protection obligations applicable under that licensing regime.
1.2 This Policy applies to all personal data processed by 916kiss in connection with: (a) the registration and maintenance of Member accounts; (b) the use of any product or service offered through the 916kiss platform, including the sportsbook, online slots, and live casino; (c) communications between Members and 916kiss support; and (d) visits to the 916kiss website by non-registered users.
1.3 By registering an account on 916kiss or by continuing to access the platform after this Policy has been updated and notified to you, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
1.4 This Policy should be read alongside the 916kiss Terms & Conditions, which govern your overall use of the platform.
When you register a 916kiss account, we collect: full legal name; date of birth; residential address; email address; mobile phone number; and login credentials (username; password stored in hashed form — we never store plaintext passwords).
As required by our gaming licence obligations, we collect identity and address verification documents including: government-issued identification (National Identity Card, passport, or driving licence); proof of address documents; and, where required for enhanced verification, source of funds documentation. KYC data is collected before processing any withdrawal from a Member's account.
We collect payment method details (such as registered e-wallet identifiers for Touch n Go eWallet or Boost, or bank account details for Maybank, CIMB, or Public Bank transfers) and a complete record of all deposit and withdrawal transactions processed through your 916kiss account. We do not store full card numbers; card payment processing is handled by our PCI-DSS compliant payment service providers.
We maintain a complete record of all wagers placed, game sessions, bet outcomes, bonus credits and redemptions, and responsible gaming tool activations (such as deposit limit settings and self-exclusion periods) associated with each Member account.
We automatically collect certain technical data when you access 916kiss, including: IP address; device type, operating system, and browser version; session timestamps; referring URL; and geolocation data at the country/region level derived from IP address. This data is used for security monitoring, fraud detection, and platform performance optimisation.
We retain records of all communications between you and 916kiss support — including live chat transcripts, email correspondence, and support ticket records — for a period of not less than 5 years, in accordance with our gaming licence obligations.
916kiss uses the personal data described in Section 2 for the following purposes:
4.1 Contractual Necessity. The majority of personal data processing by 916kiss is necessary for the performance of the contract between 916kiss and you as a Member — specifically, to operate your account, process transactions, and deliver the Services.
4.2 Legal Obligation. Certain processing — particularly KYC identity verification, AML transaction monitoring, and gaming activity record-keeping — is required by 916kiss's gaming licence obligations and cannot be waived by Member consent.
4.3 Legitimate Interests. Security monitoring, fraud detection, and platform analytics are conducted on the basis of 916kiss's legitimate interest in operating a secure and compliant gaming platform, provided that such interests are not overridden by your fundamental rights.
4.4 Consent. Promotional communications (marketing emails, bonus notifications) are sent only where you have provided explicit consent at registration or subsequently opted in through your account settings. You may withdraw this consent at any time.
5.1 The 916kiss platform uses cookies and similar tracking technologies to: maintain your login session; remember your platform preferences; detect and prevent fraudulent or automated access; and collect anonymised analytics data on platform usage.
5.2 Essential Cookies. Session cookies that maintain your authenticated login state and security tokens are strictly necessary for the platform to function. These cannot be disabled without impairing your ability to use 916kiss.
5.3 Analytics Cookies. We use anonymised, aggregated analytics to understand how Members navigate the platform. No individually identifiable data is shared with analytics providers.
5.4 You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality, particularly features that rely on session persistence.
916kiss does not sell, rent, or trade personal data to or with third-party marketers, data brokers, or advertising networks under any circumstances.
6.1 916kiss shares personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:
7.1 916kiss retains personal data for the duration of the Member's account and for a minimum period of five (5) years following account closure, in accordance with gaming licence and financial record-keeping obligations.
7.2 KYC identity documents and AML transaction records are retained for a minimum of five (5) years from the date of the relevant transaction, as required by applicable anti-money laundering regulations.
7.3 Communications records (live chat transcripts, email correspondence) are retained for a minimum of five (5) years to support dispute resolution and regulatory compliance.
7.4 On expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.
8.1 916kiss implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: TLS/SSL encryption for all data in transit; encryption of sensitive data at rest (including KYC documents and financial records); access controls limiting data access to authorised personnel on a need-to-know basis; regular security assessments and penetration testing; and audit logging of all access to sensitive data systems.
8.2 In the event of a data breach that is reasonably likely to result in a risk to affected Members, 916kiss will notify affected Members without undue delay and take all reasonable steps to contain and remediate the breach.
8.3 You are responsible for maintaining the confidentiality of your own login credentials. 916kiss cannot be held liable for unauthorised access to your account resulting from compromise of credentials you have shared with or failed to protect from third parties.
9.1 Subject to applicable law and the retention obligations described in Section 7, you have the following rights in respect of personal data held by 916kiss:
9.2 To exercise any of these rights, contact 916kiss via live chat support or by email at [email protected]. We will respond to verified requests within 30 days. Identity verification will be required before any data access or deletion request is actioned.
10.1 The 916kiss platform is strictly restricted to persons aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, that data will be immediately deleted and the associated account suspended.
10.2 If you have reason to believe that a minor has registered or accessed a 916kiss account, please notify us immediately via live chat support so that we may take appropriate action.
11.1 As an internationally licensed online gaming platform, 916kiss may transfer personal data to countries outside of Malaysia for purposes including KYC processing, payment processing, and gaming software operations. Where such transfers occur, 916kiss ensures that appropriate safeguards are in place — including contractual obligations on recipient parties — to maintain a standard of data protection equivalent to that applied within 916kiss's operating jurisdiction.
11.2 By registering a 916kiss account, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia where necessary for the operation of the Services, subject to the safeguards described in this section.
12.1 916kiss reserves the right to amend this Privacy Policy at any time. Where amendments are material, 916kiss will provide reasonable advance notice to Members via the registered email address or through a platform notification. Your continued use of 916kiss following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
12.2 The date of the most recent revision is shown at the top of this page. We recommend reviewing this Policy periodically to stay informed of how 916kiss processes your personal data.
For all privacy-related enquiries, data access requests, or concerns about how 916kiss handles your personal data, please contact our support team via 24/7 live chat on the platform, or by email at [email protected]. Please include your registered username or member ID in all written correspondence. We aim to acknowledge all privacy enquiries within 2 business days.
This Privacy Policy was last reviewed and updated on 1 June 2026.
916kiss is an internationally licensed online gaming platform. Must be 21 or older to register and play.
The technical and organisational measures behind 916kiss's data protection commitments.
All data transmitted between your browser and 916kiss is encrypted using TLS/SSL. Sensitive data at rest — including KYC documents and financial records — is encrypted using industry-standard algorithms. Your password is never stored in a recoverable form.
KYC verification protects you — it confirms your identity is the only one associated with your account and ensures no one else can claim your withdrawals. All KYC documents are stored securely and accessed only by authorised compliance personnel.
916kiss does not sell, rent, or share personal data with advertisers or data brokers. Third-party data sharing is limited to what is strictly necessary to operate the platform — payment processors, KYC providers, and regulatory authorities where required by law.
Access to Member personal data within 916kiss's systems is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and audited. Support staff access only the data required to resolve your specific query.
You have the right to access, correct, and request deletion of your personal data. Requests are actioned within 30 days. Marketing consent can be withdrawn at any time through account settings — no support ticket required.
As a licensed platform, 916kiss is subject to regular compliance reviews covering data handling practices. Our data protection obligations are not self-imposed — they are enforced externally by our gaming authority as a condition of licence maintenance.
916kiss is a licensed platform with real data protection obligations — not a fly-by-night site. Join Malaysian players across Kuala Lumpur, Penang, and Johor Bahru who trust 916kiss for their online gaming.
Sign In to 916kiss916kiss is an internationally licensed online gaming platform. Must be 21 or older to register. For privacy enquiries: [email protected]